Warranty Center Coverage Details

Product warranties

What's covered, for how long, and under what conditions, clearly explained, no fine print games.

Agave Collection

Agave 01 Agave 03 Agave 04

EvoScape™ Series · Turf Distributors

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16 Years

Product Warranty

What's Covered

UV stability and color fastness
Fiber strength and structural integrity
Manufacturing defects in fiber or backing
Free replacement product for defective areas

What's Not Covered

Burns, cuts, vandalism, or negligence
Wear from inadequate sub-base
Cleaning chemicals, herbicides, or pesticides
Faulty installation or failure to maintain
Normal wear and tear; acts of God

Proration Schedule

100% credit yrs 9 to 11 · 50% yrs 12 to 14 · 25% yrs 15 to 16. Non-transferable. Removal & installation costs not included.

Mirage Collection, Landscaping

Mirage 82 Mirage 94 Mirage 96 Mirage 108 Mirage Natural 131

VistaScape™ / DreamScape™ Series · Turf Distributors

View Mirage products

20 Years

Product Warranty

+ 4-Year Labor Credit

What's Covered

UV stability and color fastness
Fiber strength and structural integrity
Manufacturing defects in fiber or backing
Free replacement product for defective areas
Labor credit up to $1.50/sq ft, first 4 years

What's Not Covered

Burns, cuts, vandalism, or negligence
Wear from inadequate sub-base
Cleaning chemicals, herbicides, or pesticides
Faulty installation or failure to maintain
Normal wear and tear; acts of God

Proration Schedule

100% + labor yrs 1 to 8 · 100% (no labor) yrs 9 to 11 · 50% yrs 12 to 14 · 25% yrs 15 to 16 · 5% yrs 17 to 20. Non-transferable.

Mirage Collection, Desert Series

Mirage DesertFrost™

The Artificial Grass Company · Landscape Use

View DesertFrost specs

15 Years

Product Warranty

What's Covered

Fiber weight loss >20% in any single year
Fiber weight loss >50% over the warranty period
Product replacement or credit issued at company's discretion

What's Not Covered

Fiber melting from reflective windows or surfaces
Damage from vehicles, burns, cuts, vandalism, or negligence
Improper cleaning agents or corrosive substances
Fiber matting from heavy traffic or objects left on surface
Mineral deposits, weed growth, or turf cleaning service damage
Non-landscape use

Proration Schedule

100% yrs 1 to 8 · 50% yrs 9 to 10 · 25% yrs 11 to 15. Non-transferable. Claims must be submitted within 14 days of discovering the defect.

Mirage Collection, Putting Greens

Mirage 85 Putt

Turf Distributors · Indoor & Outdoor

View Mirage 85 Putt specs

16 Years

Product Warranty

What's Covered

UV stability and color fastness
Fiber strength and structural integrity
Manufacturing defects in fiber or backing
Free replacement product for defective areas

What's Not Covered

Burns, cuts, vandalism, or negligence
Wear from inadequate sub-base
Cleaning chemicals, herbicides, or pesticides
Faulty installation or failure to maintain
Normal wear and tear; acts of God

Proration Schedule

100% credit yrs 9 to 11 · 50% yrs 12 to 14 · 25% yrs 15 to 16. Non-transferable. Removal & installation costs not included.

Mirage Collection, Pet & Play

PetPlay

DreamScape™ VistaPet · Turf Distributors

View PetPlay specs

16 Years

Product Warranty

What's Covered

UV stability and color fastness
Fiber strength and structural integrity
Manufacturing defects in fiber or backing
Free replacement product for defective areas

What's Not Covered

Burns, cuts, vandalism, or negligence
Wear from inadequate sub-base
Cleaning chemicals, herbicides, or pesticides
Faulty installation or failure to maintain
Normal wear and tear; acts of God

Proration Schedule

100% credit yrs 9 to 11 · 50% yrs 12 to 14 · 25% yrs 15 to 16. Non-transferable. Removal & installation costs not included.

Sonoran Collection, Made in USA

Sonoran 100

DreamScape™ Aeris · Turf Distributors · Engineered & Manufactured in the USA

View Sonoran 100 specs

25 Years

Product Warranty

+ 8-Year Labor Credit

What's Covered

UV stability and color fastness
Fiber strength and structural integrity
Manufacturing defects in fiber or backing
Free replacement product for defective areas
Labor credit up to $1.50/sq ft, first 8 years

What's Not Covered

Burns, cuts, vandalism, or negligence
Wear from inadequate sub-base
Cleaning chemicals, herbicides, or pesticides
Faulty installation or failure to maintain
Normal wear and tear; acts of God

Proration Schedule

100% + labor yrs 1 to 8 · 50% yrs 9 to 12 · 30% yrs 13 to 16 · 10% yrs 17 to 20 · 5% yrs 21 to 25. Non-transferable.

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