Warranty Center Warranty Claim

Submit a warranty claim

Complete every section below so we can review your claim quickly. We'll follow up within 3 to 5 business days.

Photo Requirements

Your claim must include at least 3 photos:

A close-up of the affected area clearly showing the issue
A wider view showing the full affected section in context
A photo of the surrounding area or the backing if the issue involves the backing

Clear, well-lit photos in daylight are preferred. Blurry or dark photos may delay your claim.

Contact Information

Fields marked with * are required.

First Name *

Last Name *

Company (if applicable)

Phone Number *

Email Address *

Preferred Contact Method *

Subject *

Purchase & Project Details

Find your invoice number on your receipt or order confirmation.

Invoice Number *

Date Issue Started *

Project Address *

Product *

Product Installed? *

Claim Square Footage *

Total Project Square Footage *

Issue Details

Be as specific as possible, this helps us evaluate your claim faster.

Type of Product Issue *

Description of the Issue *

Photo Upload

Upload at least 3 photos. See the requirements at the top of this page.

Click to upload photos

JPG, PNG, or PDF, up to 10 files, 10MB each

SMS Communications *

YES: By checking this box, I agree to receive text messages from Turf Designs. Message frequency varies and will include service/order updates, appointments, scheduling reminders, and responses to questions. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help. We do not share your mobile opt-in information with anyone. Privacy Policy & Terms & Conditions NO: I do not want to receive text messages from Turf Designs.

Our team will review your claim and respond within 3 to 5 business days.